TECHNOVORE — Client Terms & Conditions #
Version 4.0 — 29 September 2026 · UK contract (England & Wales) · Updated 30 September 2026 (clause 13B — ICO registration)
These are the terms that apply whenever TECHNOVORE works with you – whether we’re designing and building a new website, moving an existing site across to us, hosting it, or looking after it month to month. They set out what we’ll do, what you’ll pay, who owns what, and what happens if something goes wrong. They sit alongside your Project Proposal, Retainer Agreement or Website Care Agreement, which sets out the specific scope, fees and milestones for your project. The full legal wording follows below, exactly as it stands – nothing has been watered down. If any part reads unclear, just ask; we’d rather talk it through than surprise you later. Continuing to use our services assumes you agree to these terms and conditions.
1. Definitions #
In this Agreement, unless the context otherwise requires:
- “Agreement” means these Terms & Conditions together with the Project Proposal, Retainer Agreement, or Website Care Agreement (as applicable) and any other attached documents.
- “Client” means the person or business engaging TECHNOVORE.
- “Client Content” means all materials, text, images, graphics, logos, video, audio and other creative content supplied by the Client for use on its website.
- “Deliverables” means the services and work product specified in the Proposal to be delivered by TECHNOVORE to the Client.
- “Final Deliverables” means the final versions of the Deliverables provided by TECHNOVORE and accepted by the Client.
- “Maintenance Services” means the ongoing website care, hosting, updates and support services described in the Schedule or Retainer Agreement.
- “Proposal” means the Project Proposal, quote or Retainer Agreement setting out the scope, fees and milestones for the Services.
- “Services” means all services and work product to be provided by TECHNOVORE to the Client, including design, build, migration, hosting, maintenance and support.
- “TCNV Code” means the underlying code, templates, frameworks, libraries, scripts and configuration created by TECHNOVORE in the course of providing the Services.
- “Third Party Materials” means proprietary third-party materials incorporated into the Final Deliverables, including stock photography, illustration, plugins and themes.
- “Website” means the Client’s website as identified in the Proposal.
2. Services #
2.1 TECHNOVORE shall perform the Services described in the Proposal according to the Work Plan and Milestones schedule.
2.2 The Services are provided on a best-endeavours basis. TECHNOVORE will use reasonable skill and care in performing the Services, but does not warrant specific outcomes (including search-engine rankings, traffic levels or sales) unless expressly agreed in writing.
3. Fees and Payment #
3.1 Fees. The Client shall pay the fees set out in the Proposal, including all applicable taxes.
3.2 Rate. Where work is charged on a time-and-materials basis, the rate is £90 per hour, billed in 15-minute blocks. This rate may be varied by TECHNOVORE on 30 days’ written notice.
3.3 Invoicing. All invoices are payable within 7 days of receipt. Invoices shall list expenses and additional costs as separate items.
3.4 Late payment. If any sum is not paid within 7 days of the due date, TECHNOVORE reserves the right to charge interest on a day-to-day basis at 8% per annum above the Bank of England base rate (as well after as before any judgement). If any sum remains unpaid 28 days after the due date, TECHNOVORE may suspend all services until the outstanding amount is paid in full, including accrued interest.
3.5 Withholding. TECHNOVORE may withhold delivery and transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full. All grants of licence or transfer of ownership are conditioned on full payment.
3.6 Expenses. The Client shall pay reasonable expenses (including travel, hosting, art licensing and photography) at cost, with prior agreement where the amount is material.
4. Duration and Termination #
4.1 This Agreement shall commence on the Commencement Date and continue for the Initial Period, remaining in force thereafter unless or until terminated by either party giving the other not less than 30 days’ written notice, expiring on the last day of the Initial Period or at any time thereafter.
4.2 Termination for breach. Either party may terminate forthwith on written notice if the other commits a material breach and (where capable of remedy) fails to remedy it within 30 days of written notice.
4.3 Termination for insolvency. Either party may terminate forthwith if the other ceases to carry on business, becomes insolvent, or is subject to administration, receivership or a winding-up order.
4.4 Effect of termination. On termination, the Client shall pay for all Services performed to the date of termination (prorated). Outstanding invoices remain payable. TECHNOVORE will provide a final backup and handover of the Website in accordance with the Handover Document.
5. Ownership and Intellectual Property #
5.1 Client-owned material. The Client owns all rights in the Client Content, the domain name(s), and any data generated through use of the Website.
5.2 TCNV-owned material. TECHNOVORE owns all rights in the TCNV Code and any pre-existing tools, software, plugins, themes or components owned or licensed by TECHNOVORE unless otherwise agreed for the project.
5.3 Licence to the Client. On full payment, TECHNOVORE grants the Client a perpetual, non-exclusive, non-transferable licence to use the TCNV Code solely for the operation of the Client’s Website. This does not permit resale, redistribution or sub-licensing.
5.4 Third-party software. Third-party software, plugins and themes remain subject to their own licences. The Client is responsible for maintaining any licences requiring renewal and complying with their terms.
5.5 TECHNOVORE-supplied premium licences. Where TECHNOVORE holds a paid licence for a plugin or theme used on the Website (for example Divi), that licence remains the property of TECHNOVORE. On termination, the Client must either: (a) continue unlicensed at its own risk; (b) obtain its own licence; or (c) agree a fee for ongoing use of TECHNOVORE’s licence. There is no automatic transfer. See clause 5.6.
5.6 Premium licence detail. TECHNOVORE’s paid licences are not included in hosting or maintenance fees unless expressly stated. Where the Client does not obtain its own licence or agree a fee, TECHNOVORE may remove or disable the premium functionality at handover.
5.7 Client warranties. The Client warrants that it owns or is properly licensed to use all Client Content, and that its use does not infringe any third party’s rights.
6. Image Use, Licensing and Copyright #
6.1 Client responsibility. The Client is solely responsible for ensuring that all images, graphics, fonts, video, audio and other assets it supplies are owned by the Client or used with the appropriate permission, licence or attribution.
6.2 No verification obligation. TECHNOVORE is not obliged to verify the licensing status of Client-supplied assets, and accepts no liability for any infringement arising from their use.
6.3 Client indemnity. The Client shall indemnify and hold TECHNOVORE harmless against any and all claims, costs, damages and expenses (including legal fees) arising from the use of any Client-supplied asset, including the use of a paid image without permission or a failure to provide required attribution.
6.4 TCNV-purchased licences. Where TECHNOVORE purchases a licence on the Client’s behalf, the cost is billed to the Client. TECHNOVORE will use reasonable care in selecting licensed assets but the Client remains responsible for the final use.
6.5 Removal. If any asset is found to infringe a third party’s rights, TECHNOVORE may remove or replace it, and the Client shall bear any associated cost.
7. Hosting, Fair Use and Resource Limits #
7.1 Scope. Where TECHNOVORE provides hosting, the Client’s use is subject to this clause and the general terms.
7.2 Fair use. Hosting is provided on a fair-use basis for the normal operation of the Client’s own website and email. The Client agrees not to use the hosting to host unrelated content, resell hosting, run cryptocurrency or mining activity, stream media at scale, or store or transmit unlawful, infringing or malicious content.
7.3 Resource limits. Each plan includes an allocation of storage, bandwidth and other resources. TECHNOVORE may contact the Client if usage approaches or exceeds the limits.
7.4 Bandwidth/storage exceeded. If bandwidth or storage is exceeded, TECHNOVORE will notify the Client, who may either (a) purchase an additional allocation at TECHNOVORE’s then-current rates, or (b) reduce usage to within the plan limits within a reasonable period (normally 14 days).
7.5 Suspension for excessive use. If, despite notice, usage continues to exceed the plan limits or materially degrades the service of other clients, TECHNOVORE may throttle or temporarily suspend the affected service, require a move to a higher tier, or disable content causing the excessive usage, giving as much notice as reasonably practicable.
7.6 Email storage. Mailboxes that exceed their allocation may stop receiving new mail until space is freed or the allocation is increased. The Client is responsible for managing its own mailbox sizes.
7.7 Acceptable content. The Client warrants that all hosted content and email complies with applicable law and does not infringe third-party rights.
8. Migration, Email and Best Endeavours #
8.1 Migration. Where TECHNOVORE migrates a Website or email to its servers, the migration is performed on a best-endeavours basis. TECHNOVORE will use reasonable skill and care but does not warrant that migration will be error-free or that all data will transfer without loss.
8.2 Email. TECHNOVORE shall not be liable for any interruption, misdelivery, non-delivery or loss of email, whether caused by third-party infrastructure failures, maintenance, attacks, or the Client’s own use of the service.
8.3 No availability guarantee. TECHNOVORE does not guarantee uninterrupted availability of the Website or email, and shall not be liable for downtime arising from third-party infrastructure, maintenance, attacks or the Client’s own actions.
8.4 Client duties pre-migration. The Client shall provide accurate and complete information, access and credentials required for the migration, and shall retain its own copies of its data.
9. Backups and Data #
9.1 Backup provision. Where TECHNOVORE provides hosting or maintenance, it will take backups of the Website (files and database) at a frequency appropriate to the tier, retained for the period specified in the Proposal.
9.2 Purpose. Backups are for disaster recovery, not version control. The Client should not rely on them to recover from its own editing errors or to retrieve deleted content.
9.3 Client responsibility. The Client remains responsible for maintaining its own copies of its content and data. TECHNOVORE accepts no liability for loss of Client Content the Client could have recovered from its own records.
9.4 Restore requests. On request, TECHNOVORE will restore the Website from the most recent available backup, subject to the backup being within the retention period, the Client having an active agreement, and any restore work beyond the included allowance being chargeable.
9.5 Exclusions. TECHNOVORE is not responsible for backing up data held on third-party services (for example Google Workspace, Microsoft 365 or other SaaS platforms).
9.6 On termination. TECHNOVORE will provide a final backup as part of the handover, after which backups will be permanently deleted. The Client should download and retain its own copy.
10. Hosting, Third-Party Accounts and Access #
10.1 Account ownership. Where practical, accounts for services belonging to the Client (domain registrars, hosting, Google Workspace, Microsoft 365, payment gateways, analytics, premium plugin/theme accounts) should be held in the Client’s name.
10.2 TECHNOVORE management access. Where TECHNOVORE requires access to a third-party account, the Client grants access for the duration of the Agreement. TECHNOVORE will use such access only to provide the Services, keep credentials secure, and remove or transfer access on termination.
10.3 Accounts held by TECHNOVORE. Where an account is necessarily held in TECHNOVORE’s name, TECHNOVORE will keep it in good standing, provide the Client with relevant access, and transfer or provide access on termination subject to third-party restrictions.
10.4 Client duties. The Client shall provide accurate contact and billing details, keep its own credentials secure, notify TECHNOVORE of changes, and not revoke TECHNOVORE’s access during the term without prior agreement.
10.5 Third-party terms. Third-party services are subject to their own terms. TECHNOVORE has no control over, and accepts no liability for, their availability, performance or terms.
11. Security and Malware #
11.1 TECHNOVORE’s obligations. Where TECHNOVORE provides maintenance or hosting, it will use reasonable skill and care to keep the Website’s core software updated, apply security monitoring appropriate to the tier, and respond to security issues in accordance with the service levels.
11.2 No warranty against compromise. TECHNOVORE does not warrant that the Website, server or any service will be free from viruses, malware, hacking or other security compromises at any time.
11.3 Client responsibility. The Client remains responsible for keeping its own credentials secure, not installing untrusted code, and informing TECHNOVORE promptly of any suspected security issue.
11.4 Malware remediation. If the Website is compromised, TECHNOVORE will investigate and remediate where it has an active maintenance agreement. Remediation is chargeable at TECHNOVORE’s then-current rate unless caused by TECHNOVORE’s own error. TECHNOVORE may temporarily take the Website offline while remediation is carried out.
12. Communication and Reporting #
12.1 Primary contact. The Client’s primary contact is TECHNOVORE (Rob Wick) at rob@technovore.co.uk or 01752 717090. The Client should nominate a primary and, where useful, a secondary contact.
12.2 Status reports. Where the Client has a maintenance or hosting agreement, TECHNOVORE may provide a status report at the frequency set out in the Proposal (normally monthly), summarising work carried out, updates applied, issues identified, out-of-allowance work, and recommendations. You may request this as part of your package but the compilation of this report will form part of the time allocated for your sites maintenance and upkeep.
12.3 Scheduled work and priority. Scheduled work is undertaken in priority order within service hours. TECHNOVORE will acknowledge requests and keep the Client informed of progress on material items.
12.4 Urgent matters. For urgent matters (outage or suspected security issue), the Client should use the agreed urgent channel. TECHNOVORE will respond as set out in the service-hours clause.
12.5 Client cooperation. The Client shall respond promptly to requests for information, content, access or approvals. TECHNOVORE is not responsible for delays caused by the Client’s failure to provide required information in a timely manner.
13. Confidentiality #
13.1 Each party shall treat as confidential all information obtained from the other pursuant to this Agreement and shall not divulge it to any person (except to employees who need to know) without the other’s prior written consent.
13.2 This clause does not extend to information that was rightfully in the recipient’s possession before the Agreement, is already public knowledge, or is trivial or obvious.
13.3 The confidentiality obligations shall survive termination of this Agreement.
13A. Use of AI in the Services #
13A.1 TECHNOVORE may use artificial intelligence (AI) tools and services in the course of providing the Services, including for content generation, code assistance, image processing, data analysis and administrative tasks.
13A.2 Human oversight. All decisions affecting the Client’s website, content, data or business are made or approved by a human. AI output is used as a tool to assist TECHNOVORE’s work and is reviewed, checked and, where appropriate, corrected by TECHNOVORE before it is delivered to the Client or published.
13A.3 No training on client data. TECHNOVORE does not use Client Content or client data to train AI models.
13A.4 Processing. Where AI tools process Client Content or client data, such processing is carried out in accordance with the data protection provisions of this Agreement and applicable law. TECHNOVORE will endeavor to use AI services that provide appropriate safeguards for the processing of client data but cannot be responsible for their actions.
13A.5 Client acknowledgement. The Client acknowledges that AI tools may be used in the provision of the Services, and that TECHNOVORE remains responsible for the quality and accuracy of the work delivered, subject to the liability provisions of this Agreement.
13B. Data Protection and ICO Registration #
13B.1 Registered controller. TECHNOVORE is a data controller registered with the Information Commissioner’s Office (ICO) in the United Kingdom. ICO reference: 00015733415 (Tier 1 registration, fee paid 30 September 2026).
13B.2 Compliance. TECHNOVORE processes personal data in accordance with UK GDPR, the Data Protection Act 2018 and applicable law.
13B.3 Processing on the Client’s behalf. Where TECHNOVORE processes personal data on the Client’s behalf in providing the Services (including hosting, backups and maintenance), TECHNOVORE acts as a processor, follows the Client’s documented instructions, and applies appropriate technical and organisational measures. Client data is not used to train AI models (see clause 13A.3).
14. Liability #
14.1 No liability for data loss. TECHNOVORE shall not be liable for any loss or damage (including loss of use of the Website or loss of or spoiling of the Client’s data) arising from any defect or error in the Website, except to the extent arising from unreasonable delay by TECHNOVORE in providing the Services.
14.2 Client indemnity. The Client shall indemnify TECHNOVORE against any loss of or damage to property or injury to or death of any person caused by the Client’s negligent act, omission or wilful misconduct.
14.3 No indirect loss. TECHNOVORE shall not be liable for loss of profits, contracts or other indirect or consequential loss, whether arising from negligence, breach of contract or otherwise.
14.4 No liability for client’s failure to back up. TECHNOVORE shall not be liable for any loss arising from the Client’s failure to keep full and up-to-date security copies of the Website or other data.
14.5 No liability for client-supplied content. TECHNOVORE shall not be liable for any claim arising from the use of copyrighted material supplied by the Client. The Client warrants that all such material is owned or its use authorised.
14.6 Cap. In all circumstances, the maximum aggregate liability of TECHNOVORE to the Client for any and all causes whatsoever shall be limited to the fees paid by the Client in the 12 months preceding the claim (or, for one-off projects, the total project fee).
14.7 Insurance. TECHNOVORE holds professional indemnity insurance and will, on request, provide evidence of cover. Nothing in this clause limits liability that cannot be limited or excluded by law.
15. Consumer and Business Clients #
15.1 These terms apply to both business and consumer clients. Where the Client is a consumer (an individual acting wholly or mainly outside their trade, business, craft or profession), nothing in these terms reduces or removes any statutory rights under English law, including the Consumer Rights Act 2015.
15.2 Where the Client is a business, the statutory protections that apply to consumers do not apply, and the liability limitations in these terms apply in full.
15.3 Where there is doubt as to status, the Client should notify TECHNOVORE before entering into the Agreement.
16. General #
16.1 Independent contractor. TECHNOVORE is an independent contractor. No agency, partnership, joint venture or employment relationship is intended or created.
16.2 No exclusivity. This Agreement does not create an exclusive relationship. Either party is free to engage others.
16.3 Force majeure. Neither party shall be liable for delay caused by circumstances beyond its reasonable control, and shall be entitled to a reasonable extension of time.
16.4 Assignment. Neither party shall assign this Agreement without the other’s prior written consent. TECHNOVORE may use subcontractors, remaining fully responsible for their compliance.
16.5 Variation. Modifications to this Agreement may be made from time to time and published here. Any significant variance will be notified to clients in advance.
16.6 Waiver. No forbearance, delay or indulgence in enforcing any provision shall prejudice the rights of that party, nor operate as a waiver of any subsequent breach.
16.7 Notices. All notices shall be in writing and sent to the address set out in this Agreement, by hand, first-class post (deemed served 48 hours after posting) or email with confirmation of receipt.
16.8 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force and effect.
16.9 Headings. Headings are for convenience only and shall not affect interpretation.
16.10 Complete agreement. This Agreement is the entire understanding of the parties and supersedes all prior understandings and documents relating to the subject matter.
16.11 Governing law. This Agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. A consumer Client may also rely on the mandatory consumer-protection rules of the country in which they are habitually resident.
17. Disputes #
17.1 The parties shall attempt to resolve any dispute by negotiation.
17.2 If the parties are unable to resolve the dispute by negotiation, either party may commence mediation and/or binding arbitration through a recognised third party.
17.3 In all other circumstances, the parties submit to the exclusive jurisdiction of the courts of England and Wales.
SCHEDULE #
Commencement Date, Initial Period and Maintenance Charge: set out in each client’s Proposal or Retainer Agreement.
Service hours: Monday to Friday, 9:00am–5:00pm (UK time). Work outside these hours is chargeable at 1.5× the standard rate with a 30-minute minimum.
Included repair hours per tier (per month): Commodity 30 minutes · Standard 1 hour · Premium 2.5 hours. Unused time is not cumulative and does not transfer month to month.
Emergency multiplier: 1.5× standard rate, 30-minute minimum charge.
Hosting plan / resource limits: Storage and bandwidth allocations per tier are set out below. TECHNOVORE will notify the Client if usage approaches or exceeds the allocated limits (see clause 7).
| Tier | Disk space | Monthly bandwidth |
|---|---|---|
| Essential | 2,000 MB | 5,000 MB |
| Standard | 4,000 MB | 10,000 MB |
| Premium | 6,000 MB | 1,048,576 MB (1 TB) |
Email quota is 1,024 MB per mailbox across all tiers. Where usage exceeds the allocated limits, clause 7.4 (additional allocation or reduction) and clause 7.5 (suspension for excessive use) apply.
Performance Standards: Maintenance Services include: updates to the CMS, core, plugins and themes (when a stable version is verified); cloud backup on a schedule commensurate with site complexity; recovery of website files from backups; uptime monitoring; regular security scans; and minor content changes within the monthly allowance. Unused maintenance time is not cumulative and does not transfer month to month.
Exclusions: TECHNOVORE is not responsible for changes made to the Website by other parties, including the Client. TECHNOVORE has no control over search-engine policies. If the Website or email is not hosted with TECHNOVORE, TECHNOVORE has no control over the hosting or email provider’s downtime or compatibility.
Client Representations: The Client shall furnish all necessary logins and credentials. The Client represents that all text, graphics, photos, designs, trademarks and other artwork furnished are owned by the Client or used with permission, and will hold TECHNOVORE harmless from any claim arising from their use. The Client represents that the Website has not been compromised, hacked or infected prior to ordering Maintenance Services.